Inspired by Tony Hsieh’s book, Delivering Happiness (and seriously, who isn’t?), combined with our own plan to break away from the mundane to create amazing customer service, the team at Reading Horizons recently hosted a Waffle Off Wednesday (WOW).
WOW was an early morning meeting to kick-off new business and cultural initiatives that would not only improve the delivery and message of: “We Teach Struggling Readers ‘How-to’ in About 40 Hours!” but was created to drive every aspect of delivering a wow experience for our customers.
- The Definition of Wow According to Reading Horizons:
- Unexpected Surprises – The Customer is Begging: “Delight Me!”
- Enthusiasm – In Voice, Thought, and Action
- Extra, Unsolicited Effort – Going Above the Above and Beyond
- First Impressions – Always Will, and Do, Count
- Solve the Problem – Do it Right the First Time
- Free Agency – Don’t Take Away the Customers’ Right to Choose
- A Swing & a Miss – This is Your Opportunity to Make it Right
- Beyond Satisfied – Nurture Raving Fans
- Takes Work – A Reading Culture with Wow Takes Constant Thought
Not only was Waffle Off Wednesday a representation of our commitment to our customers, it was also an event that fostered unity of mind and purpose among Reading Horizon employees.
For the past few years, we have enjoyed other corporate activities like the famous egg drop contest, art projects, LAN parties, and more. These fun and very creative internal events are part of who we are as a organization: a company on a mission to change the world - one successful reader at a time.
