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My username and password doesn’t work.

For Admin Login: make sure caps lock is turned off. If that doesn’t work call technical support and they will assist you. (800) 333-0054.
My students can’t move on to the next chapter.

Check and make sure that students have earned all of the assigned reading library points. Make sure they passed the chapter test.
When trying to edit a student or login as a student I get a message about the account already being used.

This occurs if the student didn't exit the program correctly the last time they used it, or if the computer shut down while they were logged in. This is fixed by resetting the student in the admin system or optimizing the database
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