Reading Horizons Customer Support
Need help installing your Reading Horizons software or troubleshooting a technical issue? We're here to help! Contact us or select your product below to view tutorial videos, user manuals, and other support resources:
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Customer Notice | September 16, 2020
This morning at 6:17 a.m. MDT, Reading Horizons experienced a network outage that lasted approximately two hours. The Reading Horizons Discovery® and Reading Horizons Elevate® Software products were inaccessible during this time frame, so teachers and students would not have been able to log in. We sincerely apologize for the disruption. The connection has been restored, and we are monitoring the situation closely. Please contact your Customer Success Manager with any questions.
- My username and password don't work.
For Admin Login: make sure caps lock is turned off. If that doesn’t work, call technical support and they will assist you.
- My students can’t move on to the next chapter.
Check and make sure that students have earned all of the assigned reading library points. Make sure they passed the chapter test.
- When trying to edit a student or login as a student I get a message about the account already being used.
This occurs if the student didn't exit the program correctly the last time they used it, or if the computer shut down while they were logged in. This is fixed by resetting the student in the admin system or optimizing the database.
- What are the system requirements?
View System Requirements
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1194 West Flint Meadow Drive
Kaysville, UT 84037